Essentials of Customer Service (C.A.R.E.)
About C.A.R.E.
We are advocates of Effective Customer Relations, Service and Care. C.A.R.E: Communicating And Responding Effectively – A Quality Customer Service Programme, continues to get excellent reviews as being an outstanding corporate learning experience which hones skills far beyond the workplace.
Participants gain competitive advantage through the recognition that, “I make a difference” in service Excellence. This is inextricably linked to the profitability and viability of the organisation.
AIM of C.A.R.E.
To increase heightened awareness within participants of the meaning of Service Excellence when dealing with both external and internal customers and to enable participants to develop more positive perspectives which, when applied, will break barriers and delight customers.
Training Objectives
- Cite some new approaches to engage customers
- Identify strategies to maintain customers for life
- Identify ways to improve sales
- Devise strategies to maximize customer satisfaction
- Identify guidelines to assess basic consumer behavior
- Develop approaches to solve problems & deal with challenging situations
Methods
- Discussions
- Mini Case Studies
- Role Play
- Practical Exercises
Target group:
All levels of service personnel
Duration of course: 16 hours
Group Size: 8-15 participants (max. 20)